To Aquacenter's Customers:
We at Aquacenter, are always looking for ways to provide more efficient, quality service to our customers.

Effective September 1, 1999 we have created a new position that will assure quality service.

As your new Customer Service Representative, I would like to take this opportunity to thank you for your business. I welcome any questions, comments, problems or suggestions you may have regarding any aspect of our business. I will make sure you are provided with the best service possible.

I have been with Aquacenter since November, 1996 and have worked in many areas of the company. I believe my experience with the Company will be helpful in providing you quality service.

I look forward to assisting each of you soon.

EMILY SMITH